A 99.9% Server Uptime
We’ve built our web hosting platform using stable hardware and heavily modified software. Our admins have installed a modified version of SELinux on our physical servers in order to ensure the highest level of security and stability. We have set up a number of DoS prevention appliances in addition to powerful firewall programs to make sure our internal network is impenetrable and safe.
All Linux web hosting packages packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on first–rate hardware components provided by Juniper. Furthermore, on every router, we’ve set up a firewall with an intricate algorithm in an attempt to sift all dubious requests.
Therefore, in each of our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned money on the line, you can’t feel really safe. That’s the reason why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel satisfied with our service or in case you have to use a bit more robust web hosting solution, like a Linux VPS packages or a Linux dedicated servers hosting packages – we will give you a full refund, without any hidden fees or return charges.
24/7 Technical Support
We have punctiliously hand–picked each individual member of our 24x7 support staff to make sure that we can provide the best possible customer support you can get. Each one of our technical support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they’re available 24/7 – you can get in touch with them whenever you want and they will reply as soon as possible.
Their average ticket response time is less than twenty minutes, whilst with many other web hosting firms you are forced to wait around for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to within 60 minutes.