Tech Support Channels
A 60–Minute Response Time Guarantee
Every single support request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email needs further assistance from an administrator, we will without delay forward it and leave a note to notify you that your case is being examined. If you take advantage of the Administration Services package, all of the tasks included there will be carried out at a time of your choosing.
An Outstanding Client Support Service
Our customer support team will be at your disposal 24/7/365 should you require assistance with our Site Control Panel or with any of the apps that we install on your behalf on the dedicated hosting server. Furthermore if you need help with the standard administration tasks on your server, you can have a glimpse at the Administration Services package, that includes backup hard disk drive storage space, weekly Operating System updates, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package comes with our free Site Control Panel, which offers an extensive knowledge base plus a selection of educational video tutorials. Whenever you require help working with the Site Control Panel, just press the Help or Videos buttons in the top right corner.